Shipping policy

Effective date: July 12, 2026
Last updated: July 18, 2026

1. Shipping destinations

We currently offer standard delivery to addresses in the United States. An order can be accepted only where checkout displays an available delivery method for the destination.

European Union and United Kingdom delivery is not available during the initial United States launch. Additional destinations may be added after the applicable market, tax, pricing, duties, and fulfillment settings are completed.

2. Free standard shipping

Standard shipping is free for all products delivered to supported United States addresses. No minimum purchase is required. If an optional expedited service is offered in the future, any additional charge will be displayed before payment.

3. Fulfillment locations

Orders may be fulfilled from a warehouse in China or the United States, depending on inventory, product configuration, and destination. An order may arrive in more than one shipment when items are fulfilled from different locations.

4. Order processing

We aim to process orders within 48 hours after payment authorization. Weekends, public holidays, address verification, fraud review, customs documentation, and exceptional order volumes may extend processing time. If a material delay occurs, we will contact you using the order contact details.

5. Estimated delivery time

Estimated standard delivery is 6-14 business days after dispatch. This is an estimate, not a guaranteed delivery date. Customs inspections, carrier disruption, severe weather, remote locations, and other events outside our reasonable control may cause delays.

6. Shipment confirmation and tracking

We will send a shipment confirmation after dispatch. A tracking number or tracking link will be provided when supplied by the carrier. Tracking events can take several business days to update after handover.

7. Customs, duties, and taxes

Depending on the fulfillment origin and destination, a shipment may be subject to import duties, customs charges, brokerage fees, sales or use taxes, or similar government charges. Unless checkout expressly states that an amount is included, a charge imposed by an authority or carrier is the customer's responsibility to the extent permitted by law. We do not undervalue shipments or mark commercial orders as gifts.

8. Address accuracy

You are responsible for providing a complete and accurate delivery address, including apartment or unit number, postal code, telephone number, and any information required by the carrier. Contact support@drinkneravo.com immediately if an address must be corrected. We cannot guarantee changes after processing or dispatch.

Additional costs caused by an incorrect address, refused delivery, or unclaimed parcel may be deducted from a refund where permitted by law.

9. Lost, delayed, or damaged shipments

If tracking has not updated for an extended period, a parcel is marked delivered but not received, or packaging arrives materially damaged, contact support@drinkneravo.com with the order number and relevant photographs where available. We will review the carrier record and provide a remedy required by applicable law. Please report visible transport damage promptly, ideally within 7 days, without limiting mandatory legal rights.

10. Order cancellation

To request cancellation, contact us as soon as possible. We will cancel and refund an order if it has not entered fulfillment. Once fulfillment or dispatch has begun, the Returns and Refunds Policy applies.

11. Contact

NEXUS CONSENSUS LIMITED, trading as Neravo
Hong Kong Business Registration No. (BRN/UBI) 79838553
support@drinkneravo.com
+852 5142 7034
RM M3, UNIT 1, 7/F LANE UP, 4 KIN FAT LANE, TUEN MUN, HONG KONG