Privacy policy

Effective date: July 12, 2026
Last updated: July 12, 2026

NEXUS CONSENSUS LIMITED, trading as Neravo ("Neravo," "we," "us," or "our"), respects your privacy. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit https://www.drinkneravo.com, contact us, create an account, or place an order.

1. Who is responsible for your information

NEXUS CONSENSUS LIMITED is the controller or data user responsible for the personal information described in this Policy.

Hong Kong Business Registration No. (BRN/UBI): 79838553
Business and operating address: RM M3, UNIT 1, 7/F LANE UP, 4 KIN FAT LANE, TUEN MUN, HONG KONG
Email: support@drinkneravo.com
Telephone: +852 5142 7034

2. Personal information we collect

Depending on how you use the store, we may collect:

  • identity and contact information, including your name, billing address, shipping address, email address, and telephone number;
  • order and transaction information, including products purchased, order value, currency, payment status, returns, refunds, warranty requests, and communications about an order;
  • payment-related information processed by Shopify, card networks, banks, or the payment provider activated and shown at checkout, which may include Shopify Payments or PayPal. We do not receive or store your full payment card number;
  • account information, preferences, marketing choices, and customer-support messages;
  • device and network information, including IP address, browser, device identifiers, approximate location, operating system, referral URL, and store activity;
  • fraud-prevention and security information, including transaction risk signals and verification results; and
  • information you voluntarily provide in reviews, surveys, warranty submissions, or other communications.

3. How we collect information

We collect information directly from you, automatically through cookies and similar technologies, and from service providers that support our store, payments, fraud prevention, analytics, advertising, shipping, customer service, and legal compliance.

4. How and why we use information

We use personal information to:

  • provide products, process payments, fulfill orders, arrange delivery, and administer returns, refunds, and warranties;
  • communicate about orders, delays, product safety, service messages, and customer-support requests;
  • verify transactions, prevent fraud, protect accounts, and secure our store;
  • comply with accounting, tax, customs, sanctions, legal, and regulatory obligations;
  • maintain and improve the store, products, services, and customer experience;
  • measure store performance and understand how visitors use the store;
  • send marketing communications where you have consented or where otherwise permitted by law; and
  • establish, exercise, or defend legal claims.

Where EEA or UK data-protection law applies, our legal bases may include performance of a contract, compliance with a legal obligation, our legitimate interests, and consent. You may withdraw consent at any time without affecting processing that occurred before withdrawal.

5. Shopify and other service providers

Our store is hosted by Shopify. Shopify processes customer and device information to provide checkout, hosting, security, analytics, fraud prevention, and other commerce services. You can review Shopify's Consumer Privacy Policy at https://privacy.shopify.com/en.

We may disclose information to service providers that perform functions for us, such as payment processing, cloud hosting, order fulfillment, delivery, fraud prevention, analytics, marketing, customer support, professional advice, and regulatory compliance. They may use personal information only as permitted by their agreements with us and applicable law.

We may also disclose information where required by law, to protect rights and safety, in connection with a corporate transaction, or with your direction or consent.

6. Sale, sharing, and targeted advertising

We do not sell personal information for money. Certain analytics or advertising disclosures may be treated as a "sale," "sharing," or targeted advertising under some US state laws. Where required, you may opt out through the "Your Privacy Choices" or data-sharing opt-out link in our store footer, or by contacting us.

We honor legally recognized opt-out preference signals, including Global Privacy Control, where required and supported by our store configuration.

7. Cookies and similar technologies

We and our partners, including Shopify, use cookies and similar technologies for essential store functions, security, preferences, analytics, and advertising. Where consent is required, non-essential technologies are not used until consent is provided. You can manage your choices through our cookie banner or cookie-preference link. See our Cookie Policy for more information.

8. International transfers

We operate from Hong Kong and use providers and fulfillment partners in multiple countries. Your information may be processed in Hong Kong, the United States, Canada, China, the EEA, the United Kingdom, or other locations. Where required, we use contractual or other lawful safeguards for international transfers.

9. Retention

We retain personal information only for as long as reasonably necessary for the purposes described above, including order fulfillment, customer service, warranty administration, fraud prevention, accounting, tax, regulatory compliance, and dispute resolution. Retention periods vary by record type and applicable law. We securely delete or anonymize information when it is no longer required.

10. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Your privacy rights

Depending on your location and applicable law, you may have rights to:

  • request access to or a copy of personal information;
  • request correction of inaccurate information;
  • request deletion of information;
  • restrict or object to certain processing;
  • receive certain information in a portable format;
  • withdraw consent;
  • opt out of direct marketing, sale, sharing, or targeted advertising; and
  • appeal a decision or lodge a complaint with a privacy regulator.

Hong Kong residents may request access to and correction of personal data under the Personal Data (Privacy) Ordinance. EEA and UK residents may complain to their local data-protection authority. California and other eligible US residents may exercise applicable state privacy rights without discrimination.

To submit a request, email support@drinkneravo.com with the subject "Privacy Request." We may need to verify your identity and authority before completing a request. Authorized agents must provide evidence of their authority where required.

12. Marketing communications

You may unsubscribe from marketing emails by using the unsubscribe link in the message or contacting us. We may still send non-marketing messages about transactions, safety, security, or service administration.

13. Children

Our store is not directed to children under 16, and we do not knowingly collect personal information from children under 16. If you believe a child has provided information to us, contact us so we can review and delete it where appropriate.

14. Third-party links and services

Our store may link to third-party websites, applications, or services, including product companion applications. Their privacy practices are governed by their own notices, not this Policy.

15. Changes to this Policy

We may update this Policy to reflect changes in law, technology, services, or business practices. We will post the updated version with a revised date and provide additional notice where required.

16. Contact us

NEXUS CONSENSUS LIMITED
Hong Kong Business Registration No. (BRN/UBI) 79838553
RM M3, UNIT 1, 7/F LANE UP, 4 KIN FAT LANE, TUEN MUN, HONG KONG
support@drinkneravo.com
+852 5142 7034